Terms of Service

These Terms of Service ("Terms") apply to business customers purchasing services from Klickshot Limited ("Klickshot", "we", "us" or "our") and to use of our website. They are not intended for consumers purchasing mainly for personal use.

1. About us

Klickshot Limited is a company registered in England and Wales under company number 17104886. Our registered business address is 46 Hyde Rd, Paignton, Devon, TQ4 5BY, United Kingdom. You can contact us at hello@klickshot.co.uk or 07721 197322.

2. The agreement

A contract starts when you accept an Order, pay an invoice that states it is subject to these Terms, or otherwise instruct us to begin agreed work. The contract consists of the Order and these Terms. We may wait for the setup payment, required content, access details and approvals before starting work.

You confirm that you are authorised to enter the agreement for the named business.

3. Our services

We provide website design and build services, hosting, maintenance and related digital services. The exact pages, features, content, integrations, support and deliverables are those listed in the Order.

The advertised £99 setup and £49 monthly package

Where this offer is available and stated in your Order:

• the £99 one-off setup fee covers the agreed initial trade website setup;
• the £49 monthly fee covers managed hosting, routine technical upkeep, maintenance, security and performance monitoring, plus reasonable small content updates;
• the website will include the pages, service and location content, business proof, enquiry form and contact routes confirmed in the Order; and
• additional pages, substantial redesigns, new functionality, professional copywriting or photography, paid advertising, advanced SEO, third-party fees and integrations are excluded unless expressly included.

Bespoke or out-of-scope work will be agreed and priced separately before we carry it out.

4. Prices and payment

• Prices and billing dates are shown in the Order or invoice. Any applicable VAT or other tax will be identified there.
• The setup fee is due before work begins and becomes non-refundable once we have started the setup, except where the Order or law says otherwise.
• Monthly charges are payable in advance and continue until the service is ended under section 12.
• You are responsible for approved third-party costs such as domains, premium software, stock assets or paid services where these are not included in the Order.
• If payment is overdue, we may pause work or suspend hosting after giving reasonable notice. This does not remove your obligation to pay amounts already due.
• We may change recurring prices by giving at least 30 days' written notice. A change will not apply retrospectively, and you may cancel before it takes effect.

5. What we need from you

You agree to:

• give us accurate information, content, credentials, access and feedback reasonably needed for the work;
• respond to requests and approve work within a reasonable time;
• check names, claims, prices, service details, contact details and legal wording before approval;
• ensure you have the rights and permissions to use all text, images, logos, reviews and other material you provide; and
• use the website and services lawfully and keep account credentials secure.

We are not responsible for delays, errors or claims caused by incomplete, late, inaccurate or unlawful materials supplied by you.

6. Timing, feedback and changes

Where we advertise or discuss a one-week build, this is a target from the point at which the scope is agreed and we have all required content, access and payment. It is not a guaranteed deadline unless the Order expressly says it is. Customer delays, changed requirements and third-party issues may extend the timetable.

Revisions and changes are limited to the scope in the Order. Reasonable small content updates under a monthly plan do not include new pages, significant redesigns, repeated reworking, new systems or large content projects. We will explain and quote for out-of-scope work before proceeding.

7. Domains, hosting and third-party services

Our services may rely on domain registrars, hosting networks, form processors, content delivery networks, software providers and other third parties. We select and manage providers with reasonable care, but cannot guarantee that third-party services will always be available or error-free.

Domain ownership, renewal fees and transfer arrangements will be as set out in the Order. You must tell us before expiry if you do not want an included domain renewed. External services are also subject to their providers' terms and policies.

8. Intellectual property

• You keep ownership of material you provide and grant us permission to use it to deliver the services.
• Once all relevant invoices are paid, you receive the rights in the bespoke final website deliverables stated in the Order.
• We keep ownership of our pre-existing code, templates, components, know-how, tools, systems and processes. We grant you the licence needed to use them as part of the delivered website while the relevant service or licence continues.
• Third-party software, fonts, images and components remain subject to their own licences.

Unless you ask us in writing not to for a legitimate confidentiality reason, we may identify your business and display the completed public website in our portfolio, proposals and marketing.

9. Search rankings, performance and results

We build websites using local search, conversion, mobile, accessibility, security and performance best practices appropriate to the agreed scope. Search engines, advertising platforms, browsers, networks, competitors and customer behaviour are outside our control. Unless expressly guaranteed in an Order, we do not guarantee a particular Google ranking, diagnostic score, visitor number, enquiry level, revenue result, conversion rate or uninterrupted availability. Test scores can change between devices, test runs and third-party tool updates.

10. Confidentiality and data protection

Each party will protect confidential business information received from the other and use it only for the agreement, except where disclosure is authorised or legally required. We handle personal information as described in our Privacy Policy. If we process personal data on your behalf beyond ordinary account administration, the parties will put any legally required processor terms in place.

11. Acceptable use and suspension

You must not use our services to publish or transmit unlawful, infringing, deceptive, malicious or abusive material, compromise security, send spam or interfere with another service.

We may suspend affected services where reasonably necessary because of overdue payment, a security threat, unlawful use, a serious breach or a provider requirement. Where practical, we will give notice and a reasonable opportunity to fix the issue.

12. Cancellation and termination

Any minimum term or notice period in the Order applies. If the Order does not state one, either party may end the monthly service on 30 days' written notice. Monthly fees already paid for the current billing period are not refundable unless the Order or law requires otherwise.

Either party may end the agreement for a material breach that is not corrected within a reasonable time after written notice. We may end or suspend immediately for unlawful use, a serious security risk, insolvency or persistent non-payment where immediate action is reasonably necessary.

When hosting ends, the website and related services may be taken offline. On request, and subject to payment of outstanding invoices and any reasonable transfer work, we will explain the available handover or export options. Some licensed or hosted components may not be transferable.

13. Warranties and liability

We will provide the services with reasonable care and skill. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to that, neither party is liable for indirect or consequential loss. We are not liable for loss of profit, revenue, anticipated savings, business opportunity, goodwill or data, or for losses caused by third-party services or customer materials, except where such liability cannot lawfully be excluded. Our total aggregate liability arising from an agreement will not exceed the total fees paid or payable to us under that agreement in the 12 months before the event giving rise to the claim.

14. Events outside our control

Neither party is responsible for delay or failure caused by events reasonably outside its control, including major internet or utility failures, cyber incidents not caused by its breach, supplier outages, natural disasters, government action, industrial disputes or illness affecting essential personnel. The affected party will take reasonable steps to reduce the impact.

15. General terms

• Neither party may transfer the agreement without the other's written consent, except that we may transfer it as part of a business sale or reorganisation.
• If a provision is unenforceable, the rest of the agreement continues.
• A delay in enforcing a right is not a waiver of that right.
• The agreement does not create a partnership, joint venture, agency or employment relationship.
• A person who is not a party to the agreement has no right to enforce it.

16. Changes to these Terms

We may update these Terms for future Orders. For an ongoing monthly service, we may make reasonable changes for legal, security, provider or service reasons by giving written notice. If a change materially disadvantages you, you may cancel before it takes effect.

17. Governing law and disputes

The agreement and any non-contractual dispute are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction. We encourage both parties to try to resolve concerns promptly and in good faith before starting court proceedings.

18. Contact us

Send notices or questions about these Terms to: